Algemene informatie over de cursus
Obtain your ITIL 4 Create, Deliver, and Support certificate at your own pace:- one year of access;
- fully accredited;
- includes quizzes, exercises, study guides;
- tutor support available via email;
- exam voucher.
Our training ITIL 4 Specialist Create, Deliver & Support (e-learning) focuses on the integration of various value streams and activities to create, deliver, and support IT-enabled products and services, while also covering supporting practices, methods, and tools.
The course emphasizes service performance and provides participants with insights into service quality and improvement methods. It will also enable IT professionals to continue delivering innovative yet reliable technical services.
Skills covered
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management - detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Key features
- Focus on end-to-end IT service management
- Best practices for operational efficiency
- Hands-on approach with real-world case studies
Benefits
- Enhanced ability to create and support high-quality IT services
- Reduced operational downtime and service failures
- Increased efficiency in IT service delivery and support
- Stronger alignment between IT and business objectives
Exam
The fees for the exam ITIL 4 Specialist Create, Deliver & Support are included. You need to have the ITIL 4 Foundation certificate. The duration of the exam is 90 minutes and is in multiple-choice format. You must achieve at least 70 percent to pass. It is recommended to study between 24 and 30 hours studying for the exam.
The course ITIL 4 Specialist Create, Deliver & Support – e-learning can be in Dutch.
The course ITIL 4 Specialist Create, Deliver & Support – e-learning is offered by Pink Elephant, an official ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Doelgroep
The course is ideal for professionals involved in end-to-end service delivery. The course is also meant for teams aiming to improve efficiency and customer satisfaction through streamlined practices. Key roles such as: -service managers (enhancing delivery and support processes); -IT operations professionals (ensuring operational stability and performance); -technical support engineers (aligning technical capabilities with ITIL® practices); -developers and engineers (optimizing service design and implementation).
Voorkennis
Delegates are required to have achieved their ITIL 4 Foundation certificate.
Duur
Because it concerns self-study, you determine the duration of the course yourself. You have twelve monthes to complete the course.
Groepsgrootte
De maximale groepsgrootte bedraagt twaalf personen.
Certificaat
The course prepares for the exam ITIL 4 Specialist Create, Deliver & Support. Exam fees are included.
