Algemene informatie over de cursus
The training ITIL 5 Service equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.Course outcomes
After you complete this course you will be able to:
- Apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
- Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
- Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Doelgroep
This course is aimed at: service management and service delivery professionals, product and digital delivery roles, architecture and service design roles and software and application development teams.
Voorkennis
ITIL Foundation (version 4 or 5) is required to take this course.
Duur
The course lasts three days.
Groepsgrootte
The maximum amount of participants is twelve persons.
Certificaat
This course prepares you for the exam ITIL (version 5) Service. The exam is 90 minutes long, 40 multiple choice questions. Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
