Algemene informatie over de cursus
The training ITIL 5 Experience provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.Course outcomes
After you complete this course you will be able to:
- Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
- Connect decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment.
- Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
- Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Doelgroep
This course is aimed at: individuals continuing their journey in service management, strategy professionals, product professionals and service professionals.
Voorkennis
ITIL Foundation (version 4 or 5) is required to take this course.
Duur
The course lasts three days.
Groepsgrootte
The maximum amount of participants is twelve persons.
Certificaat
This course prepares you for the exam ITIL (version 5) Experience. The exam is 90 minutes long, 40 multiple choice questions. Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
